Terms of service

1The agreement

These terms form a binding agreement between Hirably Technologies Limited ("Hirably") and the person or organisation that opens an account ("you", the "Client"). By creating an account, submitting a verification request or paying a fee, you accept these terms on behalf of yourself and the organisation you represent, and you confirm you are authorised to do so.

Our privacy policy and consent policy are incorporated into this agreement by reference.

2What the service is - and what it is not

Hirably verifies, with the employee's consent, the details a employee has given about themselves: identity, residence, guarantors and, with Complete, a previous employer reference. We return a factual report stating what was confirmed, what was not confirmed, and when each check was carried out.

Hirably is expressly not:

• a recruitment agency, employment agency, staffing service or job board;
• a credit reference agency or a consumer reporting agency;
• a criminal-records bureau, and not a substitute for any statutory check an employer is required to carry out;
• a source of hiring advice, risk scores, ratings or verdicts about a person.

The hiring decision is yours alone. You remain the employer of record and remain responsible for complying with employment, data protection and anti-discrimination law.

3Eligibility and account approval

Business accounts must submit a corporate registration number, which we confirm against the corporate registry. A business account may submit verification requests only once the registration has been confirmed and the account approved by Hirably. Household clients must provide a verifiable identity and contact details.

You are responsible for the accuracy of what you register, for the security of your credentials, and for every action taken by a member of your dashboard. Tell us immediately at security@hirably.com if you suspect unauthorised access.

4Lawful purpose and acceptable use

You may request a verification only for a genuine, current engagement decision. You must:

• have a real prospective or existing working relationship with the person concerned;
• let the employee give consent themselves, through the private link we send them - never complete consent on their behalf, and never coerce or pressure them into it;
• tell the employee what the verification is for;
• keep every report confidential, share it only with people in your organisation who need it for the decision, and delete it when it no longer serves that purpose;
• treat an unconfirmed result as unconfirmed, and never as an allegation.

You must not:

• use Hirably for surveillance, stalking, harassment, debt collection, litigation research, immigration enforcement, tenant screening, journalism, or any purpose unrelated to an engagement decision;
• submit another person's details as your own, or impersonate a employee or guarantor;
• re-sell, sub-licence, scrape, republish, aggregate or build a database from data obtained through Hirably;
• reverse-engineer, probe or attempt to derive our verification methodology, our sampling and anti-fraud logic, or the identity of our suppliers;
• submit false, misleading or fabricated information, including in an incident record.

Breach of this section is a material breach. It may lead to immediate suspension without refund, deletion of the offending records, notification of the affected employee, and referral to the appropriate authority.

5Consent is a condition of service

No check starts before the employee's recorded consent. Consent is time-limited and expires if unused. A employee may decline or later withdraw, and we record that outcome factually and without adverse characterisation. You agree not to treat a declined or expired consent as a finding about the person, and you accept that a request may close without a report for that reason, with fees applied as set out below.

6Incident records and the right of reply

Where the service allows you to file a workplace incident record, you must limit it to a serious matter reported to the police, attach the case reference and supporting documentation, and attest to its truth. Records are reviewed by Hirably before they are visible to anyone else.

Every employee may view a record filed about them and dispute it once. A disputed record is frozen while it is reviewed, and any record that cannot be substantiated within the review deadline is removed. Repeated unsupported filings end your right to file records and may end your account.

7Fees and refunds

• Prices are shown in Nigerian Naira and confirmed at checkout before payment. Applicable taxes are added where required by law.
• Verification is charged per verification. There is no plan, subscription or minimum commitment. Where you pay for a verification in advance, that payment is applied to your next request at the same price.
• A completed verification is non-refundable, whatever the outcome. A confirmed result and an unconfirmed result cost the same, because the work is the same.
• Where a request cannot proceed at all - consent declined, consent expired unused, or a technical failure on our side - we apply the payment to another verification or refund it at your choice.
• Failed or reversed payments may suspend access until settled.

8Intellectual property and confidentiality

Hirably owns the platform, its software, its report formats, its brand and the HIRABLY word mark, and all methodology behind the service. You receive a limited, non-exclusive, non-transferable licence to use the service for your own engagement decisions for as long as your account is in good standing. Nothing else is granted.

Our verification methodology, sampling rules, anti-fraud logic, thresholds and supplier arrangements are our confidential trade secrets. Reports may refer to our our verification providers without naming them, and you agree not to attempt to identify, approach or replicate those arrangements.

You keep ownership of the data you submit and grant us only the licence needed to perform the verification, secure the service, and comply with law.

9Accuracy, warranties and disclaimer

A report describes what authoritative sources and consented checks showed at a specific point in time. Registry sources may be incomplete, out of date or temporarily unavailable, and circumstances change after a check is completed.

Except as expressly stated in these terms, and to the fullest extent permitted by law, the service is provided "as is". We do not warrant that a check will always be available, that a source will always respond, that a report is exhaustive, or that a person verified today will behave in any particular way tomorrow. We give no warranty of fitness for a particular purpose and no warranty of uninterrupted or error-free operation.

10Limitation of liability

To the maximum extent permitted by Nigerian law, Hirably is not liable for loss of profit, loss of revenue, loss of goodwill, business interruption, loss of data, or any indirect, special or consequential loss, however arising.

Our total aggregate liability arising out of or in connection with this agreement is limited to the greater of the fees you paid to Hirably in the three months before the event giving rise to the claim, or ₦100,000.

Nothing in these terms excludes liability for fraud, for wilful misconduct, or for any liability that cannot lawfully be excluded. In particular, we accept liability for our own breach of applicable data protection law to the extent that law imposes it.

11Your indemnity

You indemnify Hirably against claims, losses, fines and reasonable legal costs arising from your use of the service in breach of these terms - in particular from requesting a verification without a lawful purpose, obtaining or fabricating consent improperly, misusing or over-sharing a report, filing an unsupported incident record, or infringing the rights of a employee or guarantor.

12Suspension and termination

You may close your account at any time from settings or by writing to us. We may suspend or terminate an account immediately where there is a breach of these terms, a legal requirement, non-payment, or a credible risk of harm to a employee or to the service. Where circumstances allow, we give notice and an opportunity to remedy.

On termination your access ends, outstanding fees fall due, and we retain or delete data as set out in the privacy policy. Sections on intellectual property, confidentiality, liability, indemnity and governing law survive termination.

13Governing law and disputes

This agreement is governed by the laws of the Federal Republic of Nigeria. Before commencing proceedings, both parties will attempt in good faith to resolve the dispute within 30 days of written notice.

Unresolved disputes are referred to arbitration in Lagos under the Arbitration and Mediation Act 2023, before a single arbitrator, in English. Either party may still seek urgent injunctive relief from the courts of Lagos State, which otherwise have non-exclusive jurisdiction.

14General

We may update these terms; material changes are notified at least 14 days before they take effect and continued use after that date is acceptance. If a provision is held unenforceable, the rest continues in force. You may not assign this agreement without our written consent; we may assign it as part of a reorganisation. Neither party is liable for delay caused by events outside its reasonable control. These terms are the entire agreement between us on this subject.